SynergySphere Solutions Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, and any other information you provide when you register for an account, subscribe to our newsletter, or contact us through our website. For example, when you sign up for a trial of our team collaboration platform, we collect your name and email address to create your account.
• Usage Data: We collect information about how you use our website and services. This may include your IP address, browser type, operating system, the pages you visit, the time and date of your visit, and other diagnostic data. This helps us understand how users interact with our site and identify areas for improvement.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more information, please see our Cookies Policy .
• Communication Data: We may collect information from your communications with us, such as emails, chat logs, and support tickets. This helps us provide better customer service and address any issues you may have.

Here's a table summarizing the types of data we collect:

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: We use your information to operate, maintain, and improve our website and services. For example, we use your email address to send you important updates about our platform.
• To Personalize Your Experience: We may use your information to personalize your experience on our website and services, such as by recommending relevant content or features.
• To Communicate with You: We use your information to respond to your inquiries, provide customer support, and send you important notices and updates. This includes responding to support tickets and providing assistance with our collaboration tools.
• To Send You Marketing Communications: With your consent, we may send you promotional emails about new features, products, and services. You can opt-out of receiving these emails at any time by following the unsubscribe instructions provided in the email.
• To Improve Our Website and Services: We use usage data and feedback to analyze trends, monitor the effectiveness of our website and services, and identify areas for improvement.
• To Detect, Prevent, and Address Technical Issues: We use your information to detect, prevent, and address technical issues and security vulnerabilities.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

3. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your data during transmission and at rest.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. If you have any concerns about the security of your data, please contact us at privacy@synergysphere.ca .

4. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by SynergySphere Solutions. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of these websites and services before providing any personal information. For example, we may link to resources on best practices for team collaboration, but we don't control their privacy policies.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize your experience. For more information about the cookies we use and how to manage your cookie preferences, please see our Cookies Policy .

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The Right to Access: You have the right to request access to the personal information we hold about you.
• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• The Right to Erasure: You have the right to request that we delete your personal information under certain circumstances.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The Right to Object: You have the right to object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us at privacy@synergysphere.ca . We will respond to your request within a reasonable timeframe.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

SynergySphere Solutions
Privacy Department
250 Yonge Street, Suite 2201
Toronto, ON M5B 2L7
Canada
Email: privacy@synergysphere.ca
Phone: +1 942-576-4106

Our Data Protection Officer is Dr. Eleanor Vance, who can be reached at the email address provided above.